ONLINE RETURNS POLICY

We will happily accept returns on all items within 14 days after the order is received for change of mind to our local warehouse, including full and discounted priced items. All items must be in their original condition; unused, unwashed, with the swing tags attached, and are accepted at the discretion of our team. Please note that we do not cover return shipping costs for return's items.

Earrings, socks and underwear cannot be returned for a refund or exchange for hygiene reasons, unless faulty. 

All footwear must be in original condition with no markings or scratches on the sole and must be returned in their original undamaged shoe box.

INITIATE YOUR RETURNS

All returns need to be sent back to our warehouse and the freight returned to the warehouse needs to be paid by the customer.

We recommend sending your return via trackable post as the goods are your responsibility until they reach E-boutique. We also kindly ask that you include paperwork inside the parcel containing your order number. Please follow the steps below to complete your returns:

58/ 7-9 Percy St, Auburn, NSW 2144 Australia

REFUNDS

Your refund will be credited to your original payment method once we received the items. Please note credit card refunds may take up to 10 days to process, depending on your financial institution.

If your original payment method was via one of our partners, Afterpay, Klarna or Zip, your refund will be credited to your account.

FAULTY ITEMS

If an item you have purchased from us is faulty, please contacting our customer care team via online chat or via info@fronts.com.au so that we can provide you with a suitable solution.

EXCHANGES

We are not able to offer exchanges and instead encourage you to place a new order for your desired item and returning the original item for refund.